Return policy

At Raosonline, we strive to ensure that every customer is satisfied with their purchase. Please read our return and refund policy carefully.
1. Returns Eligibility
Products can be returned within 7 days of delivery.
Items must be unused, unopened, and in original packaging.
Used or damaged products are not eligible for return.
2. Non-Returnable Items
Opened or used cosmetics and skincare products
Items purchased on clearance or special offers
Personal hygiene products
3. Damaged or Wrong Products
If you receive a damaged, defective, or wrong product:
Contact us within 48 hours of delivery
Share clear photos/videos as proof
We will arrange a replacement or refund
4. Refund Process
Once the returned item is received and inspected, refund will be processed
Refund will be credited within 5–7 business days to your original payment method
5. Return Shipping
Customers may need to bear return shipping charges unless the issue is from our side (damaged/wrong product)